Privacy

Privacy Policy – IndoSeafood

IndoSeafood we is committed to protecting your privacy and complying with international data protection regulations. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website, interact with our services, or engage in business transactions, including seafood export operations.

1. Information We Collect

We collect personal and non-personal information for various purposes, including fulfilling export orders, improving services, and ensuring legal compliance:

• Personal Information: Name, email, phone, company, job title, and address.
• Transactional Information: Order details, quotations, invoices, shipping documentation, and payment history.
• Technical Information: IP address, browser type, device information, cookies, and website usage data.
• Regulatory Information: Identification and licensing data required for international seafood export and customs compliance.

2. How We Use Your Information

Your data is used for:

• Processing orders, quotations, and customer inquiries efficiently.
• Ensuring compliance with international seafood export, customs, and trade regulations.
• Improving our website, products, and services based on usage analytics.
• Providing updates, newsletters, and marketing communications with your consent.
• Maintaining security of transactions and preventing fraud.

3. Legal Basis for Processing

We process personal data based on:

• Consent provided by you (e.g., newsletter subscription or inquiry forms).
• Performance of a contract (e.g., order fulfillment or export agreements).
• Legal obligations (e.g., customs, export documentation, tax regulations).
• Legitimate business interests (e.g., fraud prevention, business analysis, and website optimization).

4. Data Sharing and Third Parties

We may share your information with:

• Trusted logistics and shipping partners for container and cold-chain delivery.
• Payment processors and financial institutions for transactions.
• Regulatory authorities for customs, import/export, and trade compliance.
• Third-party service providers assisting in website operations, marketing, or analytics under strict confidentiality agreements.

5. International Data Transfers

Since IndoSeafood operates globally, your personal data may be transferred to and stored in countries outside your residence. We ensure all international transfers comply with applicable data protection laws, such as GDPR, and implement adequate safeguards.

6. Data Retention

We retain personal information only as long as necessary for:

• Fulfilling contractual obligations.
• Legal, regulatory, or accounting requirements.
• Resolving disputes and enforcing agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for processing at any time.
• Request restriction of processing or data portability.
• Object to processing for marketing or legitimate business interests.

To exercise your rights, please contact us at privacy@indoseafood.com.

8. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes secure servers, encryption, restricted access, and employee training in data protection, particularly for sensitive export and trade information.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support marketing. You can manage cookie preferences through your browser settings.

10. Minors

IndoSeafood does not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us for deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations, or technology. The latest version will always be posted on our website.

12. Contact Us

If you have questions or concerns about your privacy or this policy, please contact us:

IndoSeafood
Email: privacy@indoseafoods.com
Address: Penjaringan, Jakarta Utara, DKI Jakarta, Indonesia 14440
Phone: +62 857-7187-6270